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Your Rights and Our Legal Commitments

luxury168 operates under a clear legal framework that governs how your account, personal data, and transactions are handled — all accessible to you at any time through your…

Jurisdiction-dependent accessData handled under privacy policyDANA, OVO, GoPay, QRIS coveredAccount rights clearly statedContact available 24/7

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How Our Legal Policy Applies to Your Account

luxury168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy covers every layer of your account relationship with us — from how you open an account to how your transaction history is stored. When you deposit via DANA, OVO, GoPay, or QRIS, the transaction records fall under our data retention policy and are

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held for a period defined by applicable law. We do not sell personal data to third parties. Withdrawals are processed only after identity verification is completed, and that verification data is stored in encrypted form. Where local law permits, you may request a full copy of
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the data we hold on your account by contacting our support team. All legal terms are written in plain language and available in the account portal under Settings > Legal Documents. Access to any feature on luxury168 depends on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute involving your account, our support team is available around the clock. Reaching us through the right channel gets your legal query to the right department faster — our live chat team handles urgent account disputes, while email is the correct path for formal data requests and written confirmations.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Reach us directly from the account portal for urgent legal clarifications, account access disputes, or identity verification questions. Response time under 3 minutes during peak hours.

Email Support

Send formal data requests, written legal notices, or policy complaints to our dedicated legal inbox. We respond to all written requests within 2 business days and provide a reference number for every case opened.

Account Portal

Log in and navigate to Settings > Legal Documents to read the current terms, download your data summary, or submit a formal policy query. All documents are versioned so you can see what changed and when.

ACCOUNT SECURITY STANDARDS

How We Protect and Manage Your Data

Security and transparency are the foundation of how we operate accounts in Indonesia. From the moment you open your account in Jakarta or Yogyakarta to every withdrawal you process via OVO or…

Data Encryption

All personal and payment data — including DANA and GoPay transaction records — is encrypted using industry-standard AES-256 at rest and TLS 1.3 in transit. No plain-text storage of sensitive account fields at any point.

Cookie Policy

We use session cookies for authentication and analytics cookies to improve page performance. You can manage cookie preferences from the Settings > Privacy panel on your account page without affecting your core login session.

Data Retention Schedule

Transaction logs are retained for the period required by applicable Indonesian financial regulations. Account activity records are kept for a minimum of 5 years, after which they are securely deleted unless a legal hold applies.

Access Requests

You may request a copy of all data we hold on your account by emailing our legal inbox or using the portal form. We fulfil data access requests within 14 calendar days and deliver results in a portable, readable format.

Account Security Controls

Two-factor authentication is available for all accounts and is strongly encouraged. You can enable it from Settings > Security in under two minutes. Session activity logs let you see every device login associated with your account.

Who to Contact for Changes

To update personal data, dispute a transaction record, or request data deletion, contact our legal support team via email with your account ID and the specific change requested. We log every request and notify you when it is completed.

Answers to Common Legal Questions

These are the questions we hear most often about how our legal policies work in practice — covering your data rights, account access, dispute processes, and what happens to your records when you close an account. If your question is not here, our 24/7 live chat team can answer it directly from the portal.

Access to luxury168 depends on local law in your region. We apply jurisdiction-specific eligibility checks at the account-opening stage, and any restrictions are communicated clearly before you proceed further into the registration flow.

We collect your name, email address, phone number, and identity document details required for account verification. Payment method data — such as your DANA or OVO account reference — is also stored in encrypted form to process transactions.

Log in, go to Settings > Legal Documents, and submit a data access request form. Alternatively, email our legal inbox with your account ID. We fulfil requests within 14 calendar days and deliver a portable data file.

You may request data deletion where local law permits. Some records — such as transaction logs required by Indonesian financial regulation — must be retained for a minimum period. We will tell you exactly which data can be deleted immediately and which must be held.

Raise a dispute through live chat or by emailing the legal inbox with your account ID and the transaction reference. Our team reviews all disputes within 5 business days and provides a written outcome. GoPay and QRIS disputes follow a separate payment-rail resolution path.

Transaction records are retained for the legally required period after account closure, currently a minimum of 5 years under applicable rules. All marketing preferences and non-mandatory personal data are deleted within 30 days of your closure request being confirmed.

We notify you via the email address on your account at least 14 days before material changes take effect. A version history of all legal documents is always available in Settings > Legal Documents so you can see exactly what changed and on which date.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

Live Chat

Email Support

Account Portal

How We Protect and Manage Your Data

Data Encryption

Cookie Policy

Data Retention Schedule

Access Requests

Account Security Controls

Who to Contact for Changes

Answers to Common Legal Questions

01 Is luxury168 available to me in Indonesia?

02 What personal data does luxury168 collect when I open an account?

03 How do I request a copy of the data you hold on my account?

04 Can I ask luxury168 to delete my account data?

05 How are disputes about account transactions handled?

06 What happens to my data if I close my account?

07 How will I know if the legal terms change?

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